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Quality and Customer Satisfaction

Your satisfaction with the reproduction of the art you send or approve is a top priority of Fireside Printing. In the event there is a serious problem with the reproduction of approved copy, I will remedy the situation. This will either involve a re-print at no charge or a credit on your bill.

Re-prints and credits will only be offered in the event that I make a grievous error. Examples are: printing something upside down, typographical errors caused by edits I made that were not reviewed or approved by you, using colors that are way off the mark or printing on the wrong stock.

Being a manufacturing process, printing has inherent variability in the final result. Minor color variation, cut placement variation, variation in final sizes and slight movement (+/- 1/32” inch) in the positioning of printed copy are to be expected from time to time. Fireside Printing works diligently to minimize this variation, and always strives for perfection. However, 100% perfection is never possible. No refunds or credits will be issued for this normal variation.

Once you review and approve the artwork and give me the OK to go to press, the opportunity to make changes has passed. In the event that you are dissatisfied with the final result and I have produced everything to your specifications, any re-prints or re-work will be at your expense. Please review all proofs extremely carefully. The proofing process is the last chance to make changes prior to going into production.

Turn Times - how long to produce

Letterpress printing and foil stamping are mechanical processes that require more time and effort than digital printing. In general, it takes 10 business days from the time I receive final artwork and a deposit until the day the product is ready to ship. This turn time can vary depending on the nature of the project, the quantity involved and the current backlog of orders. I can advise on an expected ready date once all the details are known.

How To Buy

A deposit of 50% of the value of the job is required prior to any production for procurement of materials required to produce your job. This deposit is refundable only up until the point that materials are purchased. After that time, the cost of materials will be deducted from any refund. I can accept checks and all forms of payment depicted below.

Delivery

All sales are COD unless prior terms are discussed and agreed upon by both parties. Shipments will take place after the final invoice, including shipping costs and sales tax, is paid. If you are picking up, payment of the final invoice is required at time of pick up.